Delivery Information

1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order.

If you wish to buy in large quantities or in a bulk, please contact our company directly at 07-4556900 for assistance.

2. Delivery Location

Items offered on our website are only available for delivery to addresses in Malaysia (East and West Malaysia). Any shipments outside Malaysia please contact our company at 07-4556900.

3. Delivery Time

We make every effort to fulfill your order within 3-4 business days from the date of your order and payment verification.

Business day means Monday to Friday (8.30 am - 5.30 pm) and Saturday (8.30 am - 12.30 pm), except first Saturday of the month and public holidays. Please note we do not ship on Sunday.

4. Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. Note that we use Pos Laju to deliver your item. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

5. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at 07-4556900.

6. Payment Method

Payment can be made through two option which is Billplz and Bank Transfer. Please note that you need to send payment slip / payment proof to faizashop.customer@gmail.com for bank transfer option. All payments must be settled before we process your order.

7. Questions

If you have any questions about the delivery and shipment or your order, please contact us at 07-4556900.